Terms of Service

You agree to provide accurate information at registration and keep your account details up to date. If registering on behalf of an organisation you warrant you have authority to enter into this Agreement on its behalf.

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must not share credentials with anyone outside your organisation or permit unauthorised access. Notify us immediately at privacy@auditsail.com if you become aware of any unauthorised use.

When you register you create an Organisation. You may invite External Partners — other Organisations registered on the platform — to collaborate within your account with permissions you define and control. Each Organisation independently accepts these terms upon registration and is bound by them regardless of whether they also participate as an External Partner within another Organisation's account.

You are responsible for all activity within your account, including the activity of External Partners you have invited and any partners those External Partners bring into the chain below them. Where you invite an External Partner you warrant you have taken reasonable steps to ensure they are aware of and will comply with these terms.

You may invite Spectators to any campaign within your account to grant read-only visibility to a third party such as a litigation funder or oversight body. Spectators have no ability to upload, modify, approve, or action content. You may elevate a Spectator to a decision-making role at your discretion, at which point their responsibilities are governed by the permissions you assign. You are responsible for ensuring any Spectator you invite has a legitimate reason to access your account and that doing so does not breach any confidentiality or data protection obligation.

You may invite internal Users to your Organisation in accordance with your subscription plan. You are responsible for ensuring all Users comply with these terms. Any act or omission by a User is deemed to be your act or omission.

AuditSail provides a compliance monitoring platform enabling you to manage, store, approve, and audit marketing assets and communications, including but not limited to AI-powered compliance scoring of assets against your configured guidelines and automated monitoring of call recordings for script adherence and regulatory compliance. Features available depend on your subscription tier.

We will use reasonable endeavours to make the platform available at all times but do not guarantee uninterrupted access. We will endeavour to provide advance notice of planned maintenance where reasonably practicable.

We may update or modify platform features from time to time. Where a change materially reduces functionality available to you we will provide reasonable notice.

The platform may integrate with third-party services. AuditSail is not responsible for the availability or conduct of third-party services. Your use of integrations is subject to the relevant third party's own terms.

Where you connect Google services to the platform, data received from Google APIs is used solely to deliver the functionality requested and in accordance with Google's API Services User Data Policy including the Limited Use requirements.

AuditSail offers a free tier, seat-based subscriptions, and usage-based billing. Features and limits applicable to each tier are set out at auditsail.com/pricing.

Certain features are powered by credits purchased in advance. Credits have no cash value, are non-transferable, and are not refundable except as set out in Section 5.6. Unused credits expire in accordance with the terms of the credit package purchased.

Fees are billed in advance for the relevant billing period and processed by Stripe, Inc. You authorise AuditSail to charge your payment method on a recurring basis. All fees are exclusive of VAT where applicable.

We will give at least 30 days' written notice of any price increase. If you do not wish to continue at the new price you may terminate before the increase takes effect. Continued use after the notice period constitutes acceptance.

If payment is not received by the due date we reserve the right to suspend access until payment is made. We will notify you before suspending access where reasonably practicable.

Subscription fees are non-refundable except where required by law or where we have materially failed to deliver the service. Credits are non-refundable once purchased except in the event of platform error or termination by AuditSail without cause.

You are solely responsible for all content you upload or process through the platform. You warrant you have all necessary rights, licences, and consents in respect of that content and that its processing does not infringe any third-party rights or breach any applicable law. Where content contains personal data of third parties you are responsible for ensuring it has been collected lawfully and that you have an appropriate basis to submit it to the platform.

AuditSail owns all intellectual property rights in the platform including the software, AI models, compliance scoring methodology, and any aggregated or anonymised insights derived from platform usage. Nothing in these terms transfers any platform IP to you.

You retain ownership of all content you upload. By uploading content you grant AuditSail a limited, non-exclusive licence to store, process, and analyse it solely to deliver the platform services. This licence terminates when your content is deleted in accordance with Section 9.

AuditSail may use anonymised, aggregated data derived from platform usage to improve its AI models. This data cannot be used to identify you, your organisation, or any individual. Raw call recording data is never used for this purpose. You may opt out by contacting privacy@auditsail.com.

If you provide feedback or suggestions about the platform you grant AuditSail a perpetual, royalty-free licence to use that feedback without restriction or compensation.

Our collection and use of personal data is governed by our Privacy Policy at auditsail.com/privacy, which forms part of this Agreement.

Where you use the platform to process content containing the personal data of third parties, AuditSail and you act as joint controllers under Article 26 of the UK GDPR. Responsibilities are allocated as follows:

You warrant that you have a lawful basis for submitting any personal data to the platform, have provided appropriate transparency to individuals whose data you submit, and will comply with all applicable data protection law in connection with your use of the platform.

We will notify you promptly of any data subject request we receive relating to content you have submitted. We will cooperate with any legitimate request and direct individuals appropriately.

This Agreement begins when you create an account and continues until terminated.

You may terminate your subscription at any time by giving 30 days' written notice. No refund will be given for any remaining prepaid period except as set out in Section 5.6.

We may terminate this Agreement for any reason on 30 days' written notice. We will refund any prepaid fees and unused credits relating to the period after termination.

On termination your right to access the platform ceases immediately. Your content will be deleted in accordance with our Privacy Policy. Each party's accrued rights and obligations remain unaffected. Sections 6, 7, 8, 10, 11, 12, and 13 survive termination.

AuditSail warrants it will provide the platform with reasonable skill and care and has the right to grant you access under these terms.

You warrant you have full authority to enter into this Agreement, your use of the platform will comply with all applicable laws, and all content you submit is submitted lawfully and does not infringe third-party rights.

Neither party shall be liable for any indirect or consequential loss including loss of profit, revenue, business, anticipated savings, data, reputation, or regulatory fines, even if advised of the possibility of such loss.

AuditSail's total aggregate liability arising out of or in connection with this Agreement shall not exceed the total fees including credits paid by you in the 12 months immediately preceding the event giving rise to the claim. You acknowledge that this cap reflects a reasonable allocation of risk between the parties and forms an essential basis of the bargain between us.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited by law.

This Agreement is governed by the laws of England and Wales. Each party submits to the exclusive jurisdiction of the courts of England and Wales.

This Agreement constitutes the entire agreement between the parties in relation to its subject matter and supersedes all prior representations, agreements, and understandings. Each party acknowledges it has not relied on any representation not set out in this Agreement.

We may update these terms from time to time. We will notify you at least 30 days before material changes take effect. Continued use after that date constitutes acceptance. You may terminate before changes take effect if you do not agree.

You may not assign your rights or obligations without our prior written consent. AuditSail may assign this Agreement to a successor entity in a merger, acquisition, or sale of assets, provided the successor assumes all obligations under this Agreement.

If any provision is found invalid or unenforceable it shall be modified to the minimum extent necessary or severed. Remaining provisions continue in full force.

We may update these terms from time to time. We will notify you at least 30 days before material changes take effect. Continued use after that date constitutes acceptance. You may terminate before changes take effect if you do not agree.

Neither party shall be liable for failure or delay caused by circumstances beyond its reasonable control. The affected party shall notify the other promptly and use reasonable endeavours to resume performance.

Notices must be in writing. Notices to AuditSail should be sent to privacy@auditsail.com or our registered address. Notices to you will be sent to the email address on your account and are deemed received the next business day.